LiveChat

LiveChat

Chat with the visitors of your website or offer them customer support
3.0  (2 votes)
1.5
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LiveChat is one of the most widely-used and highly-appreciated solutions for online chat and live customer support out there. It makes it really easy to create the chat interfaces that you can then embed onto your webages to allow visitors to receive text support. Managing the chats and visitors is also simple and effective while using this powerful service.

Handling multiple customers at the same time can be done with ease, as LiveChat doesn't only offer easy-to-use interfaces but also cool additional features like tag-based canned responses, advanced chat search, quick chat history tracking, or keyboard shortcuts. Furthermore, you can rest assured that thanks to the built-in desktop notifications, you won’t miss any chats and your customers will feel like they're truly important to you.

It would take countless pages to thoroughly present all the features and functions that LiveChat puts at your disposal. You have to try it and see for yourself. There are plenty of chat tools like tags, canned responses, file sharing capabilities, chat archives, notifications, and so on, plenty of customization possibilities like buttons, greetings, labels, logo displaying, and other more, plenty of statistics, reports, and analysis functions, plenty of integration capabilities, including Facebook, Dropbox, Wordpress or Google Analytics, and plenty of additional tools and features like ticketing systems, e-commerce utilities, team management functions, and so on. In other words, LiveChat truly has them all and represents the ultimate text-based customer support solution that one can currently find on the market. Last but not least, it's also incredibly affordable, giving the impressively large number of features and functions that it packs.

Margie Smeer
Editor rating:

Review summary

Pros

  • Affordable.
  • Easy to install, to use, and to configure.
  • Impressively feature-rich and comprehensive

Cons

  • Can't think of any disadvantages
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